Orders are shipped within 1–3 business days following payment confirmation. For personalized products, this timeframe may range from 5 to 10 business days.

How long does delivery take?
Delivery times vary depending on your location but generally range from 1 to 14 business days.

How can I track my order?
Once your order has been shipped, you will receive a tracking number. You can use this number to track your shipment on the relevant shipping company's website.

Can I return or exchange items?
You may request a return within 14 days of receiving the product. Items to be returned must be unused, undamaged, and in a resalable condition.

Who covers the return shipping costs?
For returns initiated by the buyer, the shipping cost is the buyer's responsibility. In cases where the return is due to seller-related issues—such as a defective or faulty product—the shipping cost is covered by the seller.

Which products are ineligible for return?
Due to hygiene reasons, returns are not accepted for items such as earrings and piercings. Additionally, personalized products are non-returnable.

Will your products tarnish?
Our products are made from high-quality materials. With proper care, they can be enjoyed for a long time. You can use our microfiber jewelry polishing cloth.

Is the jewelry water-resistant?

To extend the lifespan of our steel products, we recommend avoiding contact with water, perfume, and chemicals.
We advise following the jewelry care instructions included in your package.